Your privacy matters to us. This page explains clearly what personal data cczz collects from Philippine players, why we collect it, how it is used, and what rights you have over your own information. Please read it together with our Terms and Conditions.
When you register for a cczz account, we collect personal information that is necessary to verify your identity and operate your account securely. This includes your full name, date of birth, home address in the Philippines, email address, and mobile number. When you make deposits or withdrawals, we also collect payment-related details such as your preferred payment method and transaction references — we do not store full card numbers or banking credentials directly. If you contact our support team, records of that communication may also be retained to help us resolve your concerns more effectively. We may additionally collect device and browser information, IP address, and session data automatically when you access the platform, which helps us detect fraud and maintain platform security. All information collected is limited to what is genuinely needed to provide you with a safe, compliant, and enjoyable experience on cczz.
Your personal data is used primarily to manage your account, process transactions in Philippine pesos, and verify that you meet the eligibility requirements to use the platform. We use your information to communicate with you about your account status, security alerts, and — where you have opted in — promotional offers from cczz. Data is also used to comply with our obligations under Philippine law, including anti-money laundering regulations and responsible gaming requirements set by applicable regulatory authorities. We carry out internal analytics using aggregated, anonymised data to improve platform performance, game availability, and the overall user experience — this analysis does not identify you personally. If you have set up marketing preferences, you can update or withdraw your consent at any time by contacting us at [email protected]. We will never use your data for any purpose that is inconsistent with what is described in this Privacy Policy without first obtaining your explicit consent.
cczz does not sell, rent, or trade your personal information to third parties for their own marketing purposes — full stop. We may share data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification partners, and fraud prevention systems, but only to the extent necessary and always under strict confidentiality agreements. In certain circumstances, we are legally required to disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts — for example, to comply with anti-money laundering investigations or court orders. Any third party that processes data on our behalf is required to maintain security standards at least equivalent to our own and is prohibited from using your data for any purpose beyond what we have specified. We review our data-sharing arrangements regularly to ensure they remain appropriate, proportionate, and compliant with applicable Philippine privacy legislation.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically kept for a minimum of five years following account closure, in line with anti-money laundering record-keeping requirements. Communication logs and support tickets are kept for a shorter period unless they relate to an unresolved dispute or legal matter. Once the applicable retention period has expired, your data is securely deleted or permanently anonymised so that it can no longer be linked to you as an individual. If you close your account, you may request confirmation of our retention schedule by emailing [email protected], and we will respond within a reasonable timeframe.
Under applicable Philippine data protection legislation, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to your data, to ask us to correct any inaccuracies, and — in certain circumstances — to request that we erase your personal information. You may also object to particular types of processing or ask us to restrict how we use your data while a query is being resolved. If you have provided consent for marketing communications, you can withdraw that consent at any time without affecting the lawfulness of any processing that took place before you withdrew it. To exercise any of these rights, please contact us at [email protected] with a clear description of your request, and we will respond within the timeframe required by applicable law. We take all privacy rights requests seriously and will never penalise you for exercising the rights that the law grants you.
We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. These include encrypted data transmission, secure server environments, access controls that limit who within our organisation can view sensitive information, and regular security reviews. Your account is protected by password authentication, and we strongly recommend that you choose a unique, strong password and never share it with anyone. While we take every reasonable precaution to keep your data safe, no online platform can guarantee absolute security — in the unlikely event of a data breach that affects your rights, we will notify you and the relevant Philippine authorities as required by law. For your own protection, please log out of your account after each session, particularly when using a shared or public device.
cczz may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make material changes, we will notify registered members through the platform or by email, and the revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically so you are always aware of how your information is being handled. Your continued use of the platform after any update constitutes your acknowledgement of the revised Privacy Policy. If you have questions about any aspect of this policy, please reach out to us at [email protected] — we are happy to clarify anything that is unclear.
Last reviewed: 2025. This Privacy Policy applies to all registered members of the cczz platform in the Philippines.
If you want to know more about how your information is handled, check our FAQ page for quick answers, or get started on the platform — your privacy is protected from the moment you register.